Privacy Policy
Last Updated: June 24, 2026
GROOMILA operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a secure and personalized shopping experience (the "Services"). GROOMILA is powered by Shopify, which enables us to provide these Services to you.
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, make a purchase from, or otherwise interact with our Services.
By using and accessing our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.
Personal Information We Collect
Depending on how you interact with our Services, we may collect the following categories of personal information:
Contact Information
- Full name
- Shipping address
- Billing address
- Email address
- Phone number
Payment Information
- Payment method details
- Transaction confirmations
- Billing information
Note: Payment information is securely processed by our payment providers. GROOMILA does not store your complete credit or debit card details.
Account Information
- Username
- Password
- Account preferences
- Shopping preferences
Order Information
- Products viewed
- Items added to cart
- Wishlist items
- Purchase history
- Returns and exchanges
Communications
Information you provide when contacting customer support, submitting inquiries, reviews, or feedback.
Device Information
- IP address
- Browser type
- Device type
- Operating system
- Network information
- Cookies and similar technologies
Usage Information
Information regarding how you browse and interact with our website.
How We Collect Information
We collect information:
Directly From You
When you:
- Create an account
- Place an order
- Contact us
- Subscribe to emails
- Submit reviews
Automatically
Through:
- Cookies
- Analytics technologies
- Device identifiers
- Browser technologies
From Service Providers
Including:
- Shopify
- Payment processors
- Shipping providers
- Analytics providers
- Customer support platforms
From Third Parties
Including:
- Advertising partners
- Social media integrations
- Marketing providers
How We Use Your Information
To Provide Our Services
We use your information to:
- Process orders and payments
- Deliver products
- Process returns and exchanges
- Manage your account
- Provide customer support
- Remember preferences
- Improve your shopping experience
Marketing and Advertising
We may use your information to:
- Send promotional emails
- Send special offers
- Recommend products
- Display relevant advertisements
You may unsubscribe from marketing communications at any time.
Security and Fraud Prevention
We use your information to:
- Verify transactions
- Detect fraud
- Protect customer accounts
- Prevent unauthorized access
- Maintain website security
Communication
We use your information to:
- Respond to inquiries
- Provide support
- Send order updates
- Notify you regarding your account
Legal Compliance
We may process your information when necessary to:
- Comply with applicable laws
- Respond to lawful requests
- Protect our rights
- Resolve disputes
- Enforce our policies
How We Share Your Information
We may share information with:
Service Providers
Including:
- Shopify
- Payment processors
- Shipping partners
- Analytics providers
- Customer support services
- Cloud hosting providers
Marketing Partners
For advertising and promotional purposes.
Business Transfers
In connection with:
- Mergers
- Acquisitions
- Business restructuring
- Sale of assets
Legal Requirements
If required by law, regulation, or legal process.
Shopify Services
Our store is hosted by Shopify.
Shopify provides the e-commerce platform that allows us to sell products and services to you. Information you provide may be stored and processed by Shopify in accordance with Shopify's Privacy Policy.
You can learn more here:
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you signed in
- Remember preferences
- Analyze website performance
- Personalize content
- Improve advertising
You can control cookies through your browser settings.
Please note that disabling cookies may affect website functionality.
Third-Party Links
Our Services may contain links to third-party websites.
We are not responsible for:
- Privacy practices
- Security practices
- Content
- Accuracy of third-party websites
We encourage you to review their privacy policies before providing personal information.
Children's Privacy
Our Services are not intended for children under the age of 16.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us immediately so we can delete the information.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information.
However, no internet transmission or storage method is completely secure. Therefore, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our Services
- Complete transactions
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Your Rights
Depending on your location, you may have the right to:
Access
Request access to your personal information.
Correction
Request corrections to inaccurate information.
Deletion
Request deletion of your personal information.
Data Portability
Request a copy of your personal information.
Marketing Opt-Out
Unsubscribe from promotional communications.
Restrict Processing
Request limitations on how your information is processed.
Withdraw Consent
Withdraw previously provided consent where applicable.
To exercise your rights, please contact us using the information below.
International Data Transfers
Your information may be transferred, stored, and processed outside your country of residence.
Where required, we implement appropriate safeguards to protect your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When changes are made, we will:
- Update the "Last Updated" date
- Post the revised Privacy Policy on this page
Continued use of our Services after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
GROOMILA
Website: https://groomila.com
Email: support@groomila.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM
Business Address: [Avenida Cervantes 5 Elantxobe Biscay]
Effective Date: June 24, 2026